Telehealth FAQ


• Joining the session from a room with complete privacy (unable to be heard by others) 

• Using headphones to ensure audible clarity and privacy of session 

• Not in active crisis or experiencing a life-threatening or other emergency

Q: What is telemental health, tele-counseling?

A: Telehealth is a branch of medicine in the field of health care delivery. The primary delivery method includes evaluating and treating patients over live videoconferencing or telephonic equipment. 

Q: What telecounseling services do you provide?

A: We provide the following telecounseling services:

• We allow individuals to connect to a Licensed or master’s level Social Worker, Marriage and Family Therapist, Professional Counselor, or Drug and Alcohol Addictions Counselor through our secure teleconferencing platform.

Q: What conditions are treated through telecounseling?

A: We can address the same issues we would address and treat in the office including; Therapy for Depression and Anxiety, Couples Counseling, Family Counseling, Parenting Support, Grief Counseling, Work and Career issues, Stress Management, Addiction & Recovery, Conflict Resolution

Q: What software and equipment do I need for a telecounseling appointment?

A: Telecounseling sessions are conducted through video conferencing. You need a webcam/video camera and microphone compatible with our software. You will also need a broadband internet connection (DSL, cable, T1 or higher). Computers and tablets must have a front facing camera. Cellular devices may be used but the quality may be lower and subject to interruptions.

Q: What are the HIPAA requirements regarding using videoconferencing through telecounseling?

A: Device encryption and a private internet connection are recommended for client security and privacy. Most telecounseling equipment in use today has encryption capability as a part of their standard features. Other types of telehealth, such as the store-forward, are considered PHI and must be managed according to HIPAA requirements. Family Therapy Group, LLC utilizes Zoom as a platform for telecounseling which provides for further security protection.

Q: Are there any limitations to telecounseling treatment?

A: All limitations inherent in the traditional counseling-client relationship are present in telecounseling. Additionally, your counselor may take added precautions as you are not in each other’s presence.  

Q: Is my privacy protected with telecounseling?

A: Yes. Electronic interactions with health care providers are subject to the same state and federal privacy and confidentiality laws as in-person interactions, including HIPAA. Zoom transmissions use security protocols that are HIPAA and HITECH compliant. Video conferences may not be recorded by either party without written consent. Your therapist will keep a confidential medical record of your care and a complete privacy policy will be provided to you upon registration.

Utilizing our tele-counseling services will allow you to never miss a session with your therapist due to transportation problems, weather concerns, traffic, or child care. If you have a computer, tablet, or mobile device, you have access to your therapist. Please call us today if you have any questions or would like to see if telecounseling is right for you. We look forward to hearing from you.

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